How to complete Individual KYC verification?
You can refer to the article How to Complete Individual KYC Verification for a step-by-step guide.
How long does the KYC verification process take?
Generally, the KYC verification process takes approximately 15 minutes. However, due to the complexity of information verification, KYC verification may at times take up to 48 hours.
What should I do if the KYC verification process exceeds 48 hours?
If you encounter any issues with KYC verification, kindly contact us by submitting a case to our Customer Support. Once you’ve submitted a case, you’ll receive an automated email with the case number stated. The relevant team will reach out to you within one working day.
What Proof of Identity methods can I choose from?
You may choose one of the following methods:
- Quick Verification
- Bank Verification
- Video Verification
- BankID (for eligible users only)
What is BankID and who can use it?
BankID is a digital identity authentication system widely used in Nordic countries. It allows eligible users to verify their identity securely online and can be used as part of the KYC process on Bybit EU.
What banks and currencies are supported under bank verification?
Currently, only the SEPA payment methods and the EUR currency are supported for the bank verification.
What amount should I deposit for bank verification?
You may deposit 1 EUR to complete the verification. If you deposit more than 1 EUR, the deposit will still be credited to your account. However, if all required verifications are not completed within the required timeframe, your deposit will be refunded.
How long is my bank verification valid during additional verification steps?
Bank verification information remains valid for 14 days while you complete any additional required verifications. If the required verification is not completed within this timeframe, your deposit will be refunded, and you will need to restart the verification steps.
What should I do if I deposit more than 1 EUR during the bank verification?
If you deposit more than 1 EUR, the deposit will still be credited to your account. You may go to the Fiat Deposit History to view your assets.
Are all languages supported for video verification?
At the moment, video verification is only supported in English, German, Polish, Italian, and French. In the meantime, please consider using the bank verification method as an alternative if your preferred language is not available.
Can I switch to video verification if I have already started the Quick verification or bank verification process?
Yes, you can switch the verification method if the verification status is Pending Submission. However, please note that your previous Proof of Identity (POI) verification will be reset if you choose to switch to a different verification method.
What is the Profile Survey and why is it required?
The Profile Survey consists of seven (7) questions and helps Bybit EU understand the purpose and nature of our business relationship. It ensures that suitable products and services are offered to users.
Why am I still required to complete further verification (e.g., Enhanced Due Diligence (EDD) ?
Due to regulatory requirements, you may need to complete additional verification steps before you can continue using certain features.
You may be required to complete a short 2-question questionnaire and an EDD (Enhanced Due Diligence) process. This requires uploading Proof of Funds or Proof of Wealth, such as bank statements and income proof. The review process should be completed within 72 hours.
Tip: You’ll see step-by-step instructions on the verification page. Please follow the prompts carefully to complete the process smoothly. You may also refer to this article for the detailed guidelines.