General Information
Which fiat currencies are supported for Fiat Withdrawal?
Only a select number of fiat currencies are available for withdrawal on Bybit EU. You will be able to see the fiat currencies supported for fiat withdrawal on the Fiat Withdrawal page.
On the App, please go to the Assets tab → Funding → select Fiat → Withdrawal → tap Fiat to see the full list.
Are there any fees associated with Fiat Withdrawal?
There may be fees associated with your fiat withdrawal depending on the fiat currency and payment method selected. You can find the relevant fee rates applied for each fiat currency and payment method by going to the Fiat withdrawal page and selecting the fiat currency of your choice.
On the App, go to the Assets tab → Funding → select Fiat → Withdrawal.
How long does it take for fiat currencies to be credited to my bank account?
The processing time can be different depending on the fiat currency and payment method selected. You can find the estimated processing time for each fiat by going to the Fiat withdrawal page and selecting the fiat currency of your choice. Please also read through the tips next to the order window for more details.
On the App, go to the Assets tab → Funding → select Fiat → Withdrawal.
Note: Under special circumstances, such as delays caused by channel service issues, it may take up to 5 business days to complete. If the transaction is successful, the funds will be credited to your receiving account. If it fails, the funds will be returned to your Funding Account.
Are there any requirements for Fiat Withdrawal?
Yes. There are the following requirements:
Note:
— There is a withdrawal limit for different account's KYC and VIP levels.
— Different payment methods will be accessible based on your country/region of residence and the service providers’ availability.
What is the fiat withdrawal limit applied on my account?
The minimum and maximum withdrawal amounts per transaction are indicated in the order zone.
Withdrawal limits will also be applied based on your account’s KYC and VIP levels. Please refer to the table below for more information.
Notes:
— All fiat withdrawal limits shall follow EUR equivalent value.
— The accumulation of the transaction amount will be calculated from Monday, 00:00 AM UTC to Sunday, 23:59 PM UTC for the weekly total.
— The accumulation of the transaction amount will be calculated from the first day of the month, 00:00 AM UTC to the last day of the month, 23:59 PM UTC for the monthly total.
— Additional verification may be requested even before reaching the limit due to risk control and the review is expected to take up to 2 working days.
I have verified my Bybit EU account. Why was I prompted to provide additional Identity Verification?
Due to compliance requirements, users making their first deposit through Bybit EU GmbH may be required to provide additional identity documents other than driving license.
How can I determine which service my currently selected payment method is under?
You can find the relevant service information below the deposit information input box.
What should I do if I encounter issues during the withdrawal process?
If you encounter any issues with your fiat withdrawals, kindly submit a case via this link and provide the information accordingly. Once the case is submitted, you will receive an automated email with your case number. Our customer support will reach out to you within 1-2 working days.
To learn more about how to withdraw fiat currency, please refer to the available articles for each currency here.
Can I cancel my withdrawal order?
No, your fiat withdrawal request cannot be canceled once it is submitted successfully.
Withdrawal Method Related
How to add a fiat withdrawal account for each payment method?
If you have previously made a deposit using the same payment method the account will be automatically added to the withdrawal account option list. Otherwise, you may click "Add an account". Please ensure that the information you provide, such as bank account information, matches the Bybit EU Individual information. For detailed guidelines on each payment method, please refer to the withdrawal guide here.
Note: The withdrawal accounts added are unique to the specific fiat currency and will not be added to the same payment method of other currencies.
If you have previously made a deposit using a payment method, the same account will automatically be added to the list of withdrawal account options if it is supported for withdrawal. The following table illustrates the differences among each withdrawal method.
Notes:
— For detailed guidelines on each payment method, please refer to the withdrawal guides here.
— The withdrawal accounts added are unique to the specific fiat currency and it will not be added to the same payment method of other currencies.
— The application review for adding a new withdrawal account takes 3-5 business days. You will be notified about the application result via email. Once the account is successfully created, you will not be required to verify the deposit.
— Selected users can add an account upon withdrawal by completing the verification. Kindly ensure that the information you provide, such as bank account information, matches the Bybit EU KYC information.
How many fiat withdrawal accounts can I add for each payment method?
The number of withdrawal accounts that can be added for each fiat currency varies according to the payment method.
Note: The payment method examples provided above are given for illustrative purposes only. Based on your country of residence and the service providers’ availability, not all payment methods will be accessible.
Why was I asked to submit documents in order to withdraw?
If the channel is unable to recognize your withdrawal information, you will be asked to upload documents for manual review. The review process will take 48 hours. Alternatively, you may also find the submission portal here. The review will take up to 48 hours.
Can I remove my fiat withdrawal account?
Yes, you can unlink all of your accounts or remove a specific account from the Payment Method page.
Order Related
Where can I view my fiat withdrawal history?
To view your fiat withdrawal history, please click on Orders in the upper right corner of the Fiat Withdrawal page.
Alternatively, your order details can be found on the order page.
On the App, please go to the Assets tab → Funding → select Fiat → Withdrawal → Paper icon.
How can I increase the success rate of my withdrawal?
- To withdraw with e-wallet, you will need to make a first fiat deposit via the respective payment method to add your bank account for deposit and withdrawal on your Bybit EU account.
- Use payment methods with the same name as your Bybit EU KYC. Using someone else accounts for payment transfers is strictly prohibited.
- Ensure that your internet connection and device are stable during the transaction.
For failure withdrawal, further review is required. Please note that the review may take 7-14 working days.
Why does my fiat withdrawal order show "Processing"?
If your fiat withdrawal order has passed the processing time indicated and is still being processed, this usually means the service provider has not returned the status of the withdrawal order. In this case, we would need to check with the service provider. Please submit a request here. Kindly be informed that the investigation may easily take up to 7-14 business days as communication with external parties is involved.