Bybit Europe provides a simple and convenient way for users to submit inquiries and receive support. Follow the steps below to ensure a smooth process and timely resolution of your inquiry.

 

 

 

Step 1: Visit the Bybit Europe Help Center and click on Submit Case.

 

 

 

Alternatively, on the Bybit Europe Homepage, scroll to the footer and click on Submit a Request.

 

 

 

 

 

 

Step 2: On the Submit Case page, select the category that best fits your inquiry. Then, provide the following details:

• User ID (UID): Your unique Bybit account identifier.

• Contactable Email Address: Ensure this is valid to receive updates.

• Detailed Issue Description: Clearly explain the issue with as much detail as possible.

• Attachments (if applicable): Upload supporting documents, such as screenshots or transaction records.

 

 

Important: Avoid submitting duplicate requests, as this may delay the response time.

 

 

 

 

 

Step 3: After submitting your request, you will receive an auto-generated email with a confirmation and case number. The Customer Support Team will review your inquiry and respond within 3 to 7 working days.

 

Note: Bybit Europe offers a standard complaint filing template, which can be downloaded here. However, using this template is not mandatory. We recommend submitting your case through the official webform for a faster resolution.

 

 

 

 

For further assistance, visit the Bybit Europe Help Center.