Most Recent FAQ

• What types of coin deposits are supported on Bybit Europe?

• Are there any minimum deposit amounts on Bybit Europe?

• How can I change my deposit account from the Funding Account to another account such as Unified Trading Account?

• Why did my deposit not arrive in my Bybit Europe account?

What types of coin deposits are supported on Bybit Europe?

In addition to the Crypto Deposit/Withdrawal Status information page, you can also find the list of supported coin deposits on your Funding page. Kindly click the Deposit button to see the supported blockchain of each coin deposit and its corresponding required blockchain confirmation for it to be reflected in your account.

 

 

 

Alternatively, you can also locate the Deposit entrance in the upper right corner of the Bybit Europe page.

 

 

The transaction hash (TXID) must be validated and shown inside the supported chain. Kindly take note of the supported/unsupported transfer method stated in the Remark. For deposits made by unsupported transfer methods, the assets may not be returned or credited.

 

Notes:

— Depositing a coin type and/or via a blockchain not listed above may result in the permanent loss of your coin.

— You can check the real-time status of all the updated tokens/chains that Bybit Europe supports for deposit and withdrawal here.

 

Are there any minimum deposit amounts on Bybit Europe?

You can find the list of minimum deposit amounts for each coin on the Crypto Deposit/Withdrawal Status page. Kindly click on the dropdown button of the coin you would like to deposit or withdraw to view the deposit status for each supported chain type, as well as the necessary information to perform a successful deposit.

 

Please note that deposits below the minimum deposit amount will not be credited or refunded.

 

 

How can I change my deposit account from the Funding Account to another account such as the Unified Trading Account?

The default setting is the Funding Account. However, you may change the deposit destination to your Unified Trading Account on the Deposit page or Settings page.

 

 

 

 

Where can I check my Deposit History?

You can go to your Funding Account and click on History, located in the upper right corner of both the website and the App. 

 

 

 

I received a deposit confirmation email, but why aren't my funds visible in my account?

Please check your Unified Trading Account, as your deposit may have been credited to this account if you modified the settings on the Deposit or Settings page.

 

 

 

Is it safe to deposit and store my cryptocurrencies with Bybit Europe?

Yes, it is safe to do so. In order to maintain a high level of asset security, Bybit Europe uses an industry-leading and multi-signature cold wallet to store 100% of our traders’ deposited assets. At the individual account level, all withdrawal requests will undergo a stringent procedure that carries out confirmation for withdrawals.

 

In addition, 100% of our traders' deposit assets will be segregated from our Bybit Europe's operating budget for increased financial accountability. At Bybit Europe, we prioritize the immediate withdrawal of your funds. Only a small percentage of coins will be held in the hot wallet. 

 

To safeguard our users' funds, the majority remains securely stored in the cold wallet. We always prioritize the best interests of our users, with fund safety being our utmost priority. We continuously strive to maintain the highest level of asset security.

 

To learn more about enhancing your account security, please click here.

Can I pre-verify if my deposit or withdrawal address is at risk? 

Yes, currently only VIP users can access the address risk feature via a self-service bot and the deposit page. Users can click on Verify deposit source address risk to access the page. 

 

By entering the wallet address and selecting the blockchain type, the system will evaluate the risk level for you. However, please note that the system's verification results are not guaranteed due to blockchain data that may be outdated or subject to evolving threats.

 

How many times can I check?

Each VIP level has a different number of query limits per week. Please refer to the table below.

 

 

Note: The limit will be automatically refreshed every Sunday 00:00 (UTC). 

Why did my deposit not arrive in my Bybit Europe account?
The reason that you not receiving the deposit in your Bybit Europe account could be due to the reasons below:

 

 

 

 

Can I create multiple addresses for my deposit wallet? 

You can create up to 20 wallet addresses for the ERC20 chain on the deposit page or in the address book. ​​Please note that once the additional wallet address is created, it cannot be removed. For the app, you must update to at least version 4.28.5.

 

You can manage addresses in the Address Book to set the Address Name or set the preferred address at the top option of your deposit page.

 

 

 

 

 

What is Pending Assets?

Pending Assets refer to deposits awaiting credit confirmation for a specific blockchain. These deposits require additional time before they can be accessed for trading or withdrawal, in alignment with the deposit credit limit.

Bybit Europe has established a daily deposit credit limit for each particular blockchain. Deposits exceeding this limit will temporarily remain as non-tradable assets and can be viewed in the Pending Assets section on the Funding Account Page.

 

It's worth noting that the deposit limit for the chosen chain undergoes an automatic refresh every day at 12AM (midnight) UTC, ensuring that users have access to their assets once again.

Where can I check the daily deposit limit for the specific coins?

You may find the details in the Important Note section on the Deposit page.

 

How do I know if the deposit hits an exceeding limit that is under Pending Assets?

You will receive an email notification and push notification when your deposit hits the daily deposit limit. Also, you will see a ⚠ icon indicated under your deposit record on the Funding Account History page.

 

What if my total pending assets are a few times more than the deposit limit?

The maximum number of assets that can be released per day is capped at the daily deposit limit.

 

For example, the deposit limit for USDC via Arbi Chain is 100,000 USDC, and your total pending asset for USDC is 300,000 USDC. The 300,000 USDC will be released to your account in three days, with 100,000 USDC released per day.

 

Please note that deposits in different coins with different chains may have different deposit limits. 

Can I request to release the coins that are under the Deposit Exceeding Limit?

Unfortunately, you cannot release the deposit before its designated time, but you can withdraw the excess amount once the daily deposit limit refreshes.

 

On the app, please go to the Assets ta​​b → Funding → Pendi​​ng Assets, select the coin and tap on Withdraw.

 

On the website, please go to the Funding page → Pending Assets, and click on Withdraw.

 

What should I do if my deposit falls under Abnormal Asset Origin and appears under Pending Assets?

 

 

Please refer to the following actions if your deposit falls into any of the statuses listed below:

 

I want to make a deposit, but the service for this token/chain is currently suspended. How can I get notified when this particular token/chain service has been resumed?

You can now set automatic alerts on the Deposit page by selecting the token and chain type of your choice and clicking on Set Alert. 

 

 

Alternatively, you can go to the Deposit/Withdrawal status page and search for the token and chain. The Set Alert button will be visible next to the “Suspended” deposit status.