My video file is too large to be attached to an email, what should I do?
Please upload the video to Google Drive or WeTransfer.com and share the video link in the reply email.
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Sample video for deposit proof: https://bit.ly/DepositProof
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Sample video using Google Drive to upload: http://bit.ly/GDriveURL
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Sample video using WeTransfer to upload: http://bit.ly/WeTransferURL
Can I send screenshots instead of a video?
Unfortunately, for security reasons, we do not accept screenshots for verification.
How long does it take to manually credit my lost funds?
Usually, it takes about 2 to 3 working days due to verification and manual procedures. However, it may require a longer period to process if any of the verification steps is missing or incorrect.
What should I do if I urgently need coins for trading?
If you urgently need funds for trading activities, please make a new deposit and transfer it with the correct tag/memo this time. Bybit EU will not be responsible for any trading loss due to the missing tag/memo retrieval procedure.