Version 1, Dated 01 July 2025

1. Introduction and Scope

1.1 The following "Transfer Agreement" or "Agreement" supplements the "General Terms", which can be found here. In case of a conflict between the General Terms and this Transfer Agreement, this Transfer Agreement shall prevail.

2. Identity of the contractual partner

2.1. Bybit EU GmbH is a licensed Crypto-Asset service provider ("Bybit CASP", "Company", "we", "us") with its seat in Vienna, Austria.

 

2.2. Bybit CASP is the contractual counterparty for this Transfer Agreement and the provision of the Transfer Services (as defined below) to persons that have registered an "Account" with Bybit CASP ("User", "you", "yours").

3. Amendments of the Agreement

3.1. Notification and Consent for Changes to the Agreement

Whenever we intend to implement a change, we will notify you in paper form or on another durable medium about the proposed amendments. 

 

Changes to this Agreement will become effective upon the earlier of (i) your express acceptance of the amended Agreement or (ii) two months after the notification of the changes, unless you have objected to these changes.

 

3.2. Objecting to a change / termination of the contractual relationship

Whenever we notify you of any changes, will also inform you, that if (i) you do not object in text form or on the Platform within the two months' time frame before the changes come into effect, you will be deemed to have consented to the changes, and that (ii) you have the right to terminate the entire or parts of your contractual relationship that relate to the change without any notice period until the changes take effect. You will still have access to your Account during this period.

 

3.3. Exceptions for Changes to Services and Fees

The preceding paragraphs do not apply to restrictions to the services of the Company and to the User's fees for existing products.

4. Description of the main characteristics of Transfer Services 

4.1. Bybit CASP offers different services to send or receive certain crypto-assets supported on the Platform ("Crypto-Assets"). The services are equally provided for Crypto-Assets transfers from and to the Platform ("External Transfers") and within the Platform ("Internal Transfers" and together with External Transfer, "Transfer" or "Transfer Services"):

1. with External Transfer you can either deposit supported Crypto-Assets to the Platform ("Deposit") or withdraw supported Crypto-Assets from the Platform ("Withdrawal");

2. with Internal Transfers you can send supported Crypto-Assets from your Account to the account of another user of the Platform. 

 

4.2. External Transfers will be executed by transferring Crypto-Assets on-chain by using one of the available and supported "DLT-Networks".

 

4.3. Internal Transfers are executed by crediting Crypto-Assets from and to the Account in Bybit CASP's internal (i.e., "off-chain") register ("Off-Chain Information Ledger"). The Off-Chain Information Ledger credits the specific Crypto-Assets to the individual User, records changes and shows the current balance of the individual User.

 

4.4. No reversal of Transfers. Once a Transfer Service is requested, it cannot be cancelled by the User. An External Transfer to the wrong wallet address or by using the wrong DLT-Network means that your Crypto-Assets will likely be irretrievable. The User has to take special care to ensure that they have confirmed the details of each Transfer before requesting them.

5. Execution of Transfer Services

5.1. Bybit CASP provides Transfer Services utilizing proprietary IT infrastructure, especially its Off-Chain Information Ledger and custodial wallet system, as well as supported DLT-Networks for External Transfers.

 

5.2. EU Travel Rule Information. Bybit CASP is committed to full compliance with Regulation (EU) 2023/1113 on information accompanying transfers of funds and certain crypto-assets ("EU Travel Rule"). In order to comply with the EU Travel Rule provisions, Bybit CASP will collect information of the "Originator" and "Beneficiary" for every External Transfer and will verify the collected information using reliable data sources and tools. Bybit CASP may reject or suspend the execution of the External Transfer if Bybit CASP receives incomplete or inconsistent information (see also Section 7).

 

5.3. Review and Compliance Process. Each requested Transfer Service will be run through Bybit CASP's compliance systems for purposes of anti-money laundering, combating the financing of terrorism and sanctions compliance ("AML/CFT") in accordance with applicable laws and regulations. Such monitoring occurs prior to execution as well as during the execution of the Transfer. Depending on the form of Transfer Service, the systems monitor different risk parameters. 

 

In case of an External Transfer from or to a wallet with a centralized crypto-asset service provider ("Hosted Wallet"), Bybit CASP will perform checks to ensure that the service provider upholds due diligence factors that are required from an EU Travel Rule, AML/CFT perspective. If the due diligence of the service provider cannot be successfully performed, you will be informed about further steps to be taken. In case of an External Transfer from or to a wallet, which is not a Hosted Wallet ("Unhosted Wallet"), the User has to provide additional sufficient verification. For all External Transfers, Bybit CASP screens the wallet address and the Originator / Beneficiary data (e.g. regarding sanctions hits or other EU Travel Rule or AML/CFT hits).

 

Bybit CASP may reject or suspend the execution of the External Transfer if the AML/CFT monitoring systems detect any risks or anomalies (see also Section 7). 

 

5.4. External Transfers are executed by Bybit CASP initiating or receiving an on-chain Crypto-Asset transfer via a DLT-Network:

1. Deposit. Once the User transferred the Crypto-Asset to the deposit address, the Crypto-Assets will be pooled in Bybit CASP's custodial wallet system. Upon receipt of the Crypto-Assets and provided the Transfer was not rejected or suspended, the deposited Crypto-Asset will be credited in the User's Account balance in the Off-Chain Information Ledger. Only upon final or sufficient confirmation through the DLT-Network, the deposited Crypto-Assets are freely available to the User.

2. Withdrawal. Once the User has submitted the withdrawal request, the corresponding amount of Crypto-Assets will be deducted from the User's Account balance in the Off-Chain Information Ledger (i.e. the User will not be able to otherwise use these Crypto-Assets). The custodial wallet system broadcasts and submits the transfer information to the selected DLT-Network. Subsequently, the Crypto-Asset transfer is ready for execution by the DLT-Network. Once submitted to the DLT-Network for execution, the execution of the External Transfer is not controlled by Bybit CASP but by the DLT-Network itself.

 

5.5. Transaction ID. For a successful External Transfer, the relevant DLT-Network will generate a unique transaction-ID. Such transaction-ID serves as irrefutable proof of the completed External Transfer and is publicly accessible. You receive the transaction ID together with the post execution information on a durable medium.

 

5.6. Internal Transfers are executed by withdrawing the Crypto-Assets from the Users Account balance and crediting the corresponding amount to the recipient Account's balance in the Off-Chain Information Ledger.

 

5.7. Transfer of Information. Under EU Travel Rule, Bybit CASP is required to transmit the full name and address of the User to the recipient of any Transfer and any service provider involved in such Transfer. In addition, Bybit CASP transmits the e-mail address of the User to the recipient of any Internal Transfer. 

6. Obligation of the User

6.1. Obligation in case of delayed Deposit execution. If you make a Deposit request, the execution of the Deposit is completely in your sphere. In the event that you fail to execute a Deposit within a reasonable timeframe, you have to promptly notify Bybit CASP of the delay. 

 

6.2. Obligation in case of delayed Deposit crediting. If your Deposit is successfully executed on the DLT-Network to the correct deposit address but is not credited to your Account balance within a reasonable timeframe, you shall promptly notify Bybit CASP of the delay and provide the relevant information connected thereto.

7. Rejection or Suspension of a Transfer Service

7.1. Bybit CASP may reject or suspend its Transfer Services to maintain Platform integrity, Account security and regulatory compliance. 

 

7.2. Bybit CASP will reject all Withdrawal and Internal Transfer requests of a User for a 24-hour period after the User

1. changed or reset their Account password;

2. changed the registered mobile number connected with their Account;

3. changed or disabled the email address connected with their Account;

4. disabled the "New Address Withdrawal Lock"-function for their Account;

5. disabled or reset the authenticator (e.g. Google Authenticator) connected with their Account;

6. changed or disabled the "Fund Password" activated for their Account;

7. used the "Self-Reactivation"-function for their Account;

8. removed active Passkeys from their Account.

 

7.3. Bybit CASP may reject the provision of a Transfer Service in an individual case, if 

1. the provided recipient address does not match the selected DLT-Network;

2. the User tries to deposit a not supported Crypto-Asset or use a not supported DLT-Network;

3. no "Destination Tag/Memo" is specified for a DLT-Network requiring such a tag or memo;

4. any applicable Withdrawal limit is exceeded;

5. the selected Crypto-Asset amount in the Withdrawal request or Transfer request exceeds the available Account balance (the available Account balance must be freely usable by the User). In such cases the Withdrawal request will be rejected entirely;

6. the selected Crypto-Asset amount in the Withdrawal request does not reach the applicable minimum transfer amount requirements;

7. Bybit CASP needs to suspend (part of) its Transfer Services due to maintenance work or DLT-Network upgrades;

8. the maximum execution time of an External Transfer is exceeded;

9. the Originator or the Beneficiary of an External Transfer provides incomplete or inconsistent information that is required due to the EU Travel Rule or other AML/CFT laws;

10. in case of an External Transfer to or from a Hosted Wallet, the due diligence that is required from an AML/CFT perspective cannot be successfully performed (e.g. due to lack of cooperation of the service provider or due to risks or inadequate standards of the service provider of the counterparty);

11. in case of an External Transfer to or from an Unhosted Wallet, the Originator or Beneficiary of the External Transfer request fails to verify the ownership of the wallet address;

12. Bybit CASP's internal compliance and AML/CFT guidelines require the non-execution of a Transfer;

 

7.4. Bybit CASP may suspend the provision of a Transfer Service in an individual case if 

1. we need to suspend (part of) its Transfer Services due to maintenance work or DLT-Network upgrades;

2. our internal compliance and AML/CFT guidelines prescribe additional monitoring or risk reviews and thus, require a delay of the execution of a Transfer.

 

7.5. Information of suspension or rejection

Provided this does not violate any other compliance obligation or regulatory requirement, you will be informed of such rejection or suspension and provided with the following information: 

1. the reason for the rejection or suspension, provided that disclosing this information is in compliance with other regulatory requirements; 

2. information on how you can remedy the rejection or suspension of the Transfer instruction, if applicable; 

3. the amount of any charges or fees already incurred by you and whether these are payable by you or will be reimbursed.

 

In order to unblock the Deposit/Withdrawal, Users have to file a request via email or contact customer service for further information and potential instructions. 

8. Fees & Other Costs

8.1. Bybit CASP charges fees for Transfer services, which you can find HERE. 

 

8.2. For Withdrawals, Bybit CASP will collect the network transaction fees required by the DLT-Network to execute the External Transfer (i.e. these are transaction fees or miner-fees of third parties). Please be aware that for logistical purposes and to ensure a seamless service delivery, Bybit CASP will determine and set these network transaction fees. You will not be able to changes these predefined network transaction fees. The fees will be presented on the Platform. In case there are several networks, you can choose a network with a different fee structure for the Withdrawal.

 

8.3. Deposits may be subject to a network transaction fee. As you will be required to execute the Deposit, the origin of the Deposit and these corresponding network transaction fees are outside of Bybit CASP's sphere and responsibility and are borne, and settled directly, by you.

9. Security Systems

9.1. Bybit CASP uses security and protection measures on the Platform. Please see Section 7 of the General Terms for further information.

10. Wrongful Transfer Services & Liability

10.1. Any liability of Bybit CASP under or in connection with the Transfer Services shall be limited in accordance with Section 20 of the General Terms.

 

10.2. If you have reasons to suspect that there was an unauthorised or incorrectly initiated Transfer request, you are obliged to report this as soon as possible to Bybit CASP.

 

10.3. Liability for Unauthorized or Incorrect Transfers. In the case of an unauthorised or incorrectly initiated Transfer, Bybit CASP is liable to the User based on the limitation for claims for damages set out in Section 20 of the General Terms. For incidents not attributable to Bybit CASP, Bybit CASP shall not be liable.

11. Applicable law

11.1. This Transfer Agreement shall be governed by and construed in accordance with the laws of the Republic of Austria excluding (i) the provisions of the United Nations Convention on the International Sale of Goods as well as (ii) the conflict of law rules of Austrian private international law. 

 

11.2. The governing law shall apply only to the extent that it does not restrict any mandatory statutory provisions of the EEA state in which you reside.

 

 

 

 

 

 

 

Annex I - Definitions