2025-05-11 09:05:05If you’ve encountered an issue during your bank card payment process on Bybit Europe, it could be due to several reasons. Please follow the troubleshooting steps below to resolve your card payment issues.
Disclaimer:
This feature is currently not available to Austrian nationals, residents, or tax residents. To modify your tax residence status, please visit here.
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Reasons |
Tips |
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Transaction not permitted
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Please contact your card issuer for inquiries if you’re using a bank card supported by Bybit Europe. |
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Insufficient funds |
Please make sure you have sufficient funds in your bank card account. You may also use another card to place the order. |
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Do not honor
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Please contact your card issuer for inquiries, or try again later. |
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Invalid bank card information:
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Please make sure the bank card information you’ve entered is correct, and try again. |
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Billing address does not match |
1) Please ensure that the billing address you’ve entered is the same as the billing address on file with the card issuer.
2) You can head to the User Center to update your billing address. |
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Card type is not supported |
Please use an alternative bank card supported by Bybit Europe. Currently, Visa and Mastercard payments are supported. Please note that corporate cards are not supported.
For more information, please refer to FAQ — Bank Payments. |
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Daily transaction limit reached |
You may request an increase of your daily transaction limit with the card issuer. |
In addition to the common reasons listed above, you may also encounter other issues. If you receive any error notification during the transaction, the corresponding tips will be provided on the trading page.
If your bank card payment issue remains unresolved, please contact your card issuer for further inquiries on the card account.
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